{"id":2921,"date":"2023-11-14T06:43:28","date_gmt":"2023-11-14T06:43:28","guid":{"rendered":"https:\/\/gothrive.uk\/?p=2921"},"modified":"2023-11-15T08:36:39","modified_gmt":"2023-11-15T08:36:39","slug":"growing-up-business-foundations-agency-growth","status":"publish","type":"post","link":"https:\/\/gothrive.uk\/index.php\/2023\/11\/14\/growing-up-business-foundations-agency-growth\/","title":{"rendered":"Growing up: The fourth and final critical hurdle on the way to \u00a35m income"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-4f517f31 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-container uagb-block-776da628\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-uagb-container uagb-block-138d36ae\">\n<div class=\"wp-block-uagb-container uagb-block-8d4257f8\">\n<div class=\"wp-block-uagb-container uagb-block-e2948b0a\">\n<div class=\"wp-block-uagb-info-box uagb-block-5f3de5f5 uagb-infobox__content-wrap  uagb-infobox-icon-above-title uagb-infobox-image-valign-top\"><div class=\"uagb-ifb-content\"><div class=\"uagb-ifb-title-wrap\"><\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-advanced-heading uagb-block-b55b282c\"><h2 class=\"uagb-heading-text\"><strong>Growing up: The fourth and final critical hurdle on the way to \u00a35m income<\/strong><\/h2><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-44cc7760\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-0a6ba344\"><p class=\"uagb-heading-text\"><em>14th November 2023 &#8211; by <a href=\"https:\/\/www.linkedin.com\/in\/paulmug\/\" target=\"_blank\" rel=\"noreferrer noopener\">Paul Muggeridge-Breene,<\/a> Thrive CEO<\/em><\/p><\/div>\n\n\n\n<p><\/p>\n\n\n\n<p>Your agency may have taken years or even decades to pass \u00a33 million of income. It will surely have been the most extreme of rollercoaster rides, with countless ups and downs along the way. You\u2019ll have overcome all manner of challenges &#8211; some of them <a href=\"https:\/\/gothrive.uk\/index.php\/2023\/07\/11\/agency-growth-first-critical-hurdle\/\">personal to you<\/a>, the founder, and some of them about how your agency is <a href=\"https:\/\/gothrive.uk\/index.php\/2023\/09\/12\/structure-second-critical-hurdle-agency-growth\/\">structured<\/a> and <a href=\"https:\/\/gothrive.uk\/index.php\/2023\/10\/18\/managing-people-third-critical-hurdle-agency-growth\/\">managed<\/a>.<\/p>\n\n\n\n<p>Now, as you continue your journey to achieving <a href=\"https:\/\/gothrive.uk\/index.php\/2023\/06\/16\/critical-hurdles-agency-growth\/\">\u00a35 million income<\/a>, you have one more critical hurdle to clear.<\/p>\n\n\n\n<p><strong>The challenge<\/strong><\/p>\n\n\n\n<p>Put simply, to successfully pass the \u00a34 million income mark, your agency needs to grow up. It\u2019s now a mature business, regardless of its actual age, and it needs to behave accordingly. What this means is that the kinds of gaps that exist in the foundations of many smaller agencies, for example around policies and processes, are no longer acceptable. Both your employees and your clients have much higher expectations of this size of agency, and are far less forgiving of any problems.<\/p>\n\n\n\n<p>If these gaps aren\u2019t filled, you\u2019ll find that recruitment and winning new business will suffer. The kinds of experienced team members you need to employ at this stage of growth will look elsewhere, and procurement teams at potential new clients will simply rule you out of processes to win new business.<\/p>\n\n\n\n<p><strong>The solution<\/strong><\/p>\n\n\n\n<p>To clear this hurdle, you need to manage a thorough review of your agency\u2019s business foundations to make them fit for purpose &#8211; not just for the current situation, but also for the foreseeable future.<\/p>\n\n\n\n<p>As you\u2019d imagine, this should be considered a priority activity to ensure it receives an appropriate level of attention and focus. One way of doing this is to give one of your senior managers ownership of the process, setting clear expectations and an ambitious timeline for delivery.<\/p>\n\n\n\n<p>Although every agency is different and will be starting from a different place, here are some key things to keep in mind:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Be really clear with your leadership team &#8211; and possibly even all of your employees &#8211; what you\u2019re aiming to achieve. What does good look like? This is about embedding a mindset as much as setting expectations.<\/li>\n\n\n\n<li>Does your business have all the policies it needs? Hopefully, by this stage of development, your agency has gone well beyond the basic legal requirements around health and safety, etc. But what does best-practice look like for your type of agency? There\u2019s an almost endless list of possible policies, but certainly you should explore key areas like sustainability, DEI, equal opportunities, parental leave, sickness, disciplinary, grievance, ethics, benefits, remote working, etc.<\/li>\n\n\n\n<li>Ensure your company handbook is comprehensive and up-to-date. This will likely house a number of your key policies, but how you introduce and explain your agency to new starters helps embed your culture and can also remove any room for misunderstandings in the future. Does a single person have ownership of your handbook &#8211; i.e. is responsible for updating it, etc?<\/li>\n\n\n\n<li>What are you being asked to provide by potential new clients? Make sure your whole team knows to always flag this type of information up to you. Different organisations have different standards, and larger companies will sometimes expect to see policies and approaches not usually demanded of an agency of your size. Again, there are too many possibilities to list in full, but data protection and privacy is an area you should ensure you\u2019re confident around (as you could be treated as a data processor by some clients, if you\u2019re not already), along with sustainability strategies, modern slavery statements and gender pay gap data.&nbsp;<\/li>\n\n\n\n<li>As you start your business foundations review, your employees will be a rich source of intelligence. Do they think there are any gaps? Find ways of asking them that encourage complete transparency &#8211; for example anonymous surveys.<\/li>\n\n\n\n<li>If relationships are strong, you could also ask your clients for their views. What gaps do they see? Did they have to jump through any hoops you\u2019re not aware of to get you on their books? Do they foresee any challenges in the future?<\/li>\n<\/ul>\n\n\n\n<p>There\u2019s no doubt that building solid business foundations is best approached gradually, as an agency develops, rather than all at once. But this work can easily fall down the priority list during the earlier stages of growth, and so many agencies can find they have significant gaps.<\/p>\n\n\n\n<p>Thankfully, in this case, growing up doesn\u2019t necessarily have to be hard to do. By investing the right amount of time and energy you\u2019ll be able to clear this fourth and final critical hurdle on the way to \u00a35 million. Good luck!<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/in\/paulmug\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Paul Muggeridge-Breene<\/em><\/a><em> is CEO of Thrive, a former agency MD, former international journalist and a member of the British Psychological Society. Please <a href=\"https:\/\/gothrive.uk\/index.php\/contact\/\">get in touch<\/a> if you&#8217;d like to discuss how Thrive can help you.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>To successfully pass the \u00a34 million income mark, an agency needs to grow up and ensure it has solid business 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